Tuesday, August 30, 2016

Customer Satisfaction

Fiat Chrysler Automobiles, owner of many popular brands of vehicles, including mine, has taken to titling their recall notices "Customer Satisfaction Notifications." 


For example, "You may find that it hinders your ability to drive the vehicle if electronic steering and braking systems fail.  To help you with this, your dealer can cut a hole in the floor of your vehicle and provide you with a very thick-soled pair of shoes that can assist you. Drag one foot to steer, two to brake. Simple -- primitive even -- and yours for the bargain price of $349.99!  We just want to make sure you're satisfied."

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