Here's a question: have you ever called an 800 number or help line of any kind and not heard the phrase, "Please listen carefully, our menu options have changed"?
Whose job is it to constantly change menus? Is there someone who just regularly rearranges the options so as to make it impossible for a caller to short-circuit the monotony of the recorded voice? Why is that necessary?
Also, when was the last time they actually changed their menu? That's what I really want to know.
ReplyDeleteProbably 1977, give or take.
ReplyDelete